Terms of Service

Last updated: June 27, 2026

These Terms of Service ("Terms") govern your access to and use of Rentmark ("Rentmark," "we," "us," or "our"), a property management platform operated by Alaa Kandil, available at rentmark.io (the "Service"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for the accuracy of the information you provide, for keeping your login credentials confidential, and for all activity that occurs under your account.

2. Description of the Service

Rentmark provides software tools for landlords to manage properties, tenants, leases, rent collection, receipts, accounting, maintenance requests, and related documents. Rentmark is a software tool, not a property manager, broker, attorney, accountant, or financial institution, and does not take possession of rent funds unless explicitly stated for a given payment feature.

3. Subscriptions and billing

Access to the application requires an active paid subscription. Paid plans are billed in advance on a recurring (typically monthly) basis through our payment processor, Stripe. You can explore the product through the public demo before subscribing. You can cancel your subscription at any time from your billing settings; cancellation takes effect at the end of the current billing period and we do not provide partial-period refunds except where required by law.

We may change our pricing or plans with reasonable advance notice. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing.

4. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable housing, landlord-tenant, or fair housing law;
• Upload content you do not have the right to upload, or that infringes a third party's rights;
• Attempt to gain unauthorized access to the Service, other accounts, or our systems;
• Interfere with or disrupt the integrity or performance of the Service;
• Use the Service to discriminate against tenants or applicants on any legally protected basis.

5. Documents, leases, and not-legal-advice disclaimer

Rentmark may generate lease agreements, notices, receipts, or checklists based on templates and state-specific rules we maintain on a best-effort basis. These documents and any related guidance are provided for informational and convenience purposes only and do not constitute legal, tax, or financial advice. Landlord-tenant law varies by state and changes over time, and our coverage of state-specific rules may be incomplete or out of date. You are solely responsible for ensuring that any document you use complies with the law applicable to your property, and we strongly recommend having important documents reviewed by a licensed attorney in your state before use.

6. Third-party services

The Service integrates with third-party providers, including Stripe (payments), Supabase (hosting and authentication), Resend (email delivery), and Stripe Financial Connections (bank connectivity). Your use of these integrations is also subject to the applicable third party's terms and privacy policy. We are not responsible for the acts or omissions of these third parties.

7. Your content and data

You retain ownership of the data and content you submit to the Service ("Customer Data"). You grant us a limited license to host, process, and display Customer Data solely to provide and improve the Service. You are responsible for the accuracy and legality of Customer Data you upload.

8. Termination

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you materially breach these Terms, including for non-payment, after reasonable notice where practicable. Upon termination, your right to use the Service ends; we may retain or delete Customer Data in accordance with our Privacy Policy and applicable law.

9. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that generated documents are fully compliant with every applicable law in every jurisdiction.

10. Limitation of liability

To the maximum extent permitted by law, Rentmark and its operator will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, or data, arising from your use of the Service. Our total liability for any claim relating to the Service will not exceed the amount you paid us in the twelve (12) months preceding the claim.

11. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles, and any dispute arising from these Terms or the Service will be subject to the exclusive jurisdiction of the courts located in Delaware.

12. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

13. Contact

Questions about these Terms can be sent to legal@rentmark.io.